Shipping/Returns COVID-19 Notice
Dear Brave Americans:
The ongoing health and safety for our community is the highest priority. As the unprecedented Coronavirus (COVID-19) spreads throughout the world, we are forced to take actions to better help protect both you and our employees.
POSSIBLE SHIPPING DELAYS
Brave American is working hard to protect the safety of our team members and have increased health efforts in our offices, warehouses, and shipping departments. These proactive measures may affect all deliveries. Shipping updates are as follows:
Handmade Wooden Products can be delayed as long as 21-28 days.
In-stock items will be shipped within 1-3 business days on orders made before:
- UPS Mon-Wed before 12pm Eastern Time (EST)
- USPS Mon-Wed before 12pm Eastern Time (EST)
Business days are Monday through Friday and exclude US holidays.
ORDERING, SUPPORT, & INQUIRIES
All Brave American departments are taking proactive measures to address the COVID-19 challenges and avoid any further disruptions to our services. We’re responding as best we can to an ever-evolving situation, so please be aware of longer than usual response times. If you are unable to reach us by phone during normal business hours, please send an email (firstname.lastname@example.org) and we will respond to you as soon as possible.
THANK YOU FOR YOUR UNDERSTANDING
As this situation continues to evolve, Brave American will closely monitor guidance from the CDC and our local health officials. We will continue to rely on professional recommendations and expertise to inform our operating decisions for the well-being of our employees, customers, and communities as our highest priority. Our most heartfelt sympathies for those who have already been affected, together the world can overcome this pandemic. Now more than ever is a time we all need to be BRAVE AMERICANS.
Brave American Family